FAST HELP FOR MACHINE DOWN
HEIDENHAIN replacement units and parts
In our service warehouse we keep the original replacement units and parts to satisfy your needs. Besides the parts for our current sales program, we can replace units that are up to 20 years old.
In urgent cases within Europe, we can help you with shipments delivered in less than 24 hours.
CALL (978) 887-3389 TO CHECK STOCK !
Service Exchange – We provide aid quickly and simply!
Heidenhain’s exchange service, we can get your machine running again.
- We’ll send you a replacement from our service exchange stock immediately and free of charge.
- You return your defective unit to us within four weeks.
- We’ll repair your defective unit and charge you the actual repair cost.
- You keep the unit that we sent you. When you pay the repair invoice, it becomes your property.
- The returned unit becomes our property and is used for other exchanges.
Please use this checklist when returning your defective unit.
- In the following cases, we’ll invoice you for the replacement unit at the price of a new unit minus 20 %:
- The returned device is totally damaged
- You do not return the defective unit within four weeks.
- The returned unit is not the same as the supplied replacement (has a different ID number)
All in house service is performed at out Facility in Topsfield, MA. We specialize in fast turn-around times (usually 2 days-3 days Max). We offer RUSH repair at the cost of and additional hour of labor cost. Our RUSH turn around is one day.
GE Van Wert CO offers RUSH next day service to all of NEW ENGLAND